Shipping policy

Last updated: October 2025

Thank you for shopping with Gladrags!

We aim to deliver your order quickly and safely. Please take a moment to read our shipping information below.

 

1. Delivery Options & Times

 

We currently deliver within the United Kingdom.



Standard Delivery

  • Delivery Time: 2–4 business days
  • Cost: £5.99
  • Free on orders over £50
  • Orders are dispatched Monday to Friday (excluding bank holidays).


 

Special Delivery (24-Hour Guaranteed)

  • Delivery Time: Next business day (24-hour guarantee)
  • Cost: £10.99
  • Orders must be placed before 2pm for same-day dispatch (Monday–Friday).
  • Deliveries are made Monday to Saturday.

 


2. Order Processing

  • You’ll receive an order confirmation email once your order is placed.
  • Orders are usually processed and dispatched within 1–2 business days.
  • A dispatch confirmation email with tracking information will be sent once your parcel has shipped.

 

3. Tracking Your Order

All parcels are sent via Royal Mail or another trusted courier service.

You’ll receive a tracking number to follow your delivery once it’s dispatched.

 

4. Missed Deliveries

If you’re not home when delivery is attempted, your courier will leave a calling card or email you with redelivery instructions.

If your parcel is returned to us after multiple delivery attempts, we can resend it — however, a new shipping fee will apply.


 

 

5. Shipping Delays

 

While we aim to deliver within the estimated timeframes, occasional delays may occur due to factors outside our control (such as postal delays, strikes, or extreme weather).

We’ll keep you updated if any issues arise.


 


6. Pre-Orders and Back-Orders


If you’ve ordered an item marked as pre-order or back-order, the estimated dispatch time will be displayed on the product page.

You’ll receive an email notification once your item has been shipped.



 

7. Incorrect Addresses

 

Please double-check your delivery address before confirming your order.

Gladrags cannot be held responsible for parcels delivered to an incorrect address provided by the customer.


 


8. Lost or Damaged Parcels

If your parcel arrives damaged or hasn’t arrived within the expected timeframe, please contact us at gladragssidmouth@gmail.com within 7 days.

 

We’ll investigate with the courier and arrange a replacement or refund where appropriate.

 


9. International Shipping

 

We currently ship within the UK only.

International delivery option may be available in the future — stay tuned!


 

 

10. Contact Us

 

If you have any questions about your delivery, please contact our customer service team:

📧 Email: gladragssidmouth@gmail.com